Returns & Refunds Policy

Last updated: March 2026

We want you to be completely satisfied with every Sage & Spritz purchase. This policy sets out your rights and our obligations. It does not limit or exclude any rights you have under the Australian Consumer Law (ACL).

Your Rights Under Australian Consumer Law

Under the ACL, our products come with consumer guarantees that cannot be excluded. If a product fails to meet a consumer guarantee, you are entitled to a remedy. The remedy depends on whether the failure is major or minor:

• Major failure (e.g., the product is unsafe, significantly different from its description, or cannot be used for its intended purpose): you may choose a full refund, replacement, or compensation for the drop in value.
• Minor failure (e.g., a minor defect): we may choose to repair, replace, or refund the product.

These rights apply regardless of whether the product has been opened or used. You do not need to return a product in its original packaging to exercise your ACL rights.

Change of Mind Returns

We accept change-of-mind returns within 30 days of purchase, provided the product is unused and in its original sealed packaging. Return shipping costs for change-of-mind returns are the responsibility of the customer. Original shipping costs are non-refundable for change-of-mind returns.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrectly sent product, please contact us within 7 days of delivery at [email protected] with your order number and photos of the issue. We will arrange a replacement or full refund, including return shipping costs, at no cost to you.

How to Request a Return

Email [email protected] with your order number and reason for return. We will respond within 2 business days with instructions.

Refund Processing

Once your return is received and assessed, we will process your refund within 5–7 business days. Refunds are issued to the original payment method.

Contact

For all returns and refund enquiries: [email protected]